Responder Resilience, December 13, 2023
Guest, Samantha Hawkins, PSAP Professional and Trainer, effective customer service skills in 911 to leadership development
Headlined Show, Responder Resilience December 13, 2023
?️ Exciting news! In our latest episode of Responder Resilience, we have the incredible Samantha Hawkins as our guest. As a PSAP Professional and Trainer with Moetivations, Inc., Samantha is dedicated to equipping emergency telecommunicators with the skills and mindset for a fulfilling career. We dive into the common challenges faced in the industry, from staffing shortages to burnout, and discuss the importance of teaching resiliency for long-term retention. Don't miss out on this insightful conversation!
Guest, Samantha Hawkins
Samantha's career in emergency communications began in 2015; since then, she has taught regionally and nationally on topics ranging from effective customer service skills in 911 to leadership development. She is a PSAP Professional and Trainer with Moetivations, Inc., a company that delivers crucial support services to communications centers all over the country, and she is a "Traveling Dispatcher" as part of their Dispatch On Demand program. Her passion is training newer generations of emergency telecommunicators to be both purpose and mission-driven and equipping them for a long, effective career beneath the headset.
Responder Resilience
